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PlusOne

The credit card that is Always Rewarding


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FAQs

  • What is the RHB PlusOne Credit Card?
    The RHB PlusOne Credit Card is a co-branded credit card partnering Senheng Electrical (KL) Sdn Bhd.


  • Is RHB PlusOne Credit Card transferable?
    Like any credit card, the P1CC is non-transferable.


  • Can cardholders earn RHB reward points?
    No. Cardholders can only earn P1RM on your RHB PlusOne credit card.


  • What is P1RM?
    • P1RM is the reward point earned by cardmembers on the PlusOne credit card. It is calculated as a percentage of retail charges or cash withdrawal amount.
    • P1RM is in Ringgit value i.e. P1RM1 = RM1.


  • How do cardholders earn P1RM?
    • Get 2% P1RM for all purchases at Senheng outlets or senQ Digital Stations nationwide.
    • Get 0.5% for any other retail purchases (except petrol purchases)


  • Where can cardholders use P1RM?
    At any Senheng outlet or senQ Digital Stations nationwide.


  • Where can cardholders check their P1RM balance / status?
    • Monthly credit card statement
    • Sales or Sales & Redemption slips from at Senheng outlet /senQ Digital Station
    • Via EDC terminals at Senheng outlets /senQ Digital Stations
    • Call CCC at 03 9206 8118 (24 hours, 7 days a week) or 082 276 118 for Sabah and Sarawak (7am to 7pm daily)


  • When will P1RM expire?
    P1RM is valid for 2 calendar years (inclusive of the calendar year in which P1RM is awarded), ending on 31st December in the second calendar year. Any unredeemed P1RM by expiry date shall be automatically cancelled. Expired P1RM is not transferable. No refund, extension or compensation and notices will be given by RHB Bank.

    E.g.
    P1RM earned on 1st January 2009 will expire 31st December 2010.
    P1RM earned on 31st December 2009 will expire 31st December 2010.


  • What if there are discrepancies in the P1RM that was awarded?
    Please call RHB Customer Care Centre at 03 9206 8118 (24 hours, 7 days a week) or 082 276 118 for Sabah and Sarawak (7am to 7pm daily).


  • How do cardholders begin to earn P1RM?
    Once they start using their activated RHB PlusOne credit card, P1RM will be earned with every purchase (except for petrol purchases).


  • Can Supplementary cardholders earn P1RM?
    Yes. Supplementary cardholders can earn P1RM. The P1RM earned will be credited into the Principal Cardholder's account.


  • Can P1RM be used to pay / reduce the outstanding credit card balance?
    No. P1RM can only be used for redemption of items from Senheng outlets / senQ Digital Stations nationwide.


  • Can P1RM be used to exchange for cash or vouchers at Senheng outlet / senQ Digital Station?
    P1RM is not transferable and is not exchangeable for cash, vouchers or credit.


  • When can cardholders start to use their P1RM?
    They may start to redeem once they have accumulated a minimum of P1RM25.

    Note: Redemptions are in multiples of 25 P1RM only.


  • Can cardholders use their P1RM immediately?
    No. There will be a time lapse between the charged transaction and the posting of the P1RM into their account.


  • Will cardholders earn P1RM when they do Balance Transfer from another credit card?
    No.


Redemption

  • Where can cardholders redeem their P1RM?
    Any Senheng outlet or senQ Digital Station nationwide.


  • Are cardholders limited to a selection of products for redemption?
    Cardholders may select any item that is available in Senheng outlets or senQ Digital Stations as long as stocks are available.


  • Can cardholders do partial redemption?
    Yes. The balance of the value of item purchased can be paid with RHB PlusOne Credit Card.


  • Can cardholders redeem any amount of P1RM?
    Redemption is only allowed in multiples of P1RM25.

    E.g.
    * Value of item to be redeemed = RM190
    * Balance P1RM = P1RM200
    * P1RM deducted for redemption = P1RM175 [multiple of 25 P1RM]
    Note: The balance RM15 will be charged to cardholders’ RHB PlusOne Credit Card


  • Are Supplementary cardholders allowed to redeem?
    No. Only Principal cardholders are allowed to redeem.


  • What if the redeemed item is faulty?
    Return to the Senheng outlet/ senQ Digital Station where the redemption was made for assistance.


  • Can cardholders make a redemption during promotions or together with vouchers?
    Yes.


  • How do Principal cardholders redeem their P1RM?
    On-the-spot redemption via EDC At Senheng outlets / senQ Digital Stations:

    • Step 1: Ensure there is sufficient P1RM for redemption

    • Step 2: Choose the item to redeem

    • Step 3: Inform the Cashier that you wish to use the accumulated P1RM to redeem the selected item(s).

    • Step 4: Provide your RHB PlusOne Credit Card to the cashier, for value of item to be paid using the accumulated P1RM.

    • Step 5: Cashier will print the Sales & Redemption slip for cardholders to verify sales/ redemption amount.

    • Step 6: Upon confirmation, cardholders will sign a Sales & Redemption slip. Cardholders are advised to retain the customer copy for reference.


  • When can cardholders start to redeem the accumulated P1RM?
    Once the cardholder has accumulated P1RM25.


  • How do cardholders know what items are available for redemption at Senheng outlets / senQ Digital Stations?
    Cardholders may choose to redeem from any items available at Senheng outlet/ senQ Digital Stations.

    Note: Item chosen must be a minimum of RM25, as redemption is only allowed in multiples of P1RM25.


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