Security


What is Security Code?

Security Code is a unique 6 digit code that will be displayed on the Confirmation Page for any high risk transaction and will also be sent via SMS to your registered handphone number.

You have to make sure that the Security Code displayed on Confirmation Page is an exact match with the Security Code sent via SMS.

If it does not matched, please cancel the transaction and call us at 03-9206 8228 for assistance.

What is One Time Password (OTP)?

One-time-password (OTP) is an alphanumeric code that is only valid for a single transaction when you perform any high risk transaction.

The OTP will be sent together with Security Code via SMS to your registered handphone number.

You have to make sure that the Security Code displayed on the Confirmation Page is an exact match with the Security Code sent via SMS before entering your OTP to complete the transaction. OTP is case sensitive.

Do I need to pay for OTP I received?

No charge for each SMS received from RHB.

How do I register my handphone number to receive OTP?
  • For new customers, you can register your hand phone number to receive OTP at RHB Bank branches upon account opening. Alternatively, you may also register mobile number at any RHB ATM nationwide.
  • For existing customers, if your hand phone number is in the bank's record, you can register/update the number to receive OTP by calling our Customer Care Centre at 03-9206 8228. Else, you must walk-in to any RHB Bank branches or RHB ATM to register/update your hand phone number.
How do I register my hand phone number for OTP if I am currently out of Malaysia?

Currently, updating of hand phone number must be done at any RHB Bank branches in Malaysia only.

If I want to change my handphone number for OTP retrieval, can I do it at Profile page?

Yes. You need to update your handphone number at Profile page, then make a call to our Customer Care Center at 03-9206 8228 to change the newly updated number for OTP retrieval.

Should I keep my Dotcom Card?

Dotcom card is no longer valid to be used after the implementation of the enhanced Internet Banking system.

How do I request for OTP?

You do not need to request for OTP. OTP will be sent automatically to your registered handphone number when you click Preview button upon performing any high risk transaction.

If I do not received my OTP within 1 minute, what should I do?

If you do not received your OTP within 1 minute, you can request for another OTP by clicking at 'Click here' link at the bottom of the page.

Can I perform transaction without handphone?

Yes if you have added the transaction in your favourite list. If it is an open transaction, you need to have a handphone and register it by calling us at 03-9206 8228.

Do I need to enter OTP for every single transaction?

No.If you have added the transaction to your favourite list, OTP is not required. OTP is only required for:

  • Financial transaction to non-favourite account
  • Adding of favourite account
  • Update profile
Can I use my credit card to register/update a new mobile phone number for OTP via ATM?

Only ATM or Debit Card can be used to register/update a new mobile number registration for OTP via ATM.

I used an ATM card to register for RHBNow online. Can I use a different card to register my mobile number for OTP?

You can only register a mobile number for OTP using the same card used for RHBNow registration.

How long do I need to wait for my registered mobile phone number to be updated if I register via ATM?

Registered mobile phone number via ATM will be updated immediately.

I have entered the wrong mobile phone number at the ATM, can I re-register ?

Yes, you may re-register your mobile phone number for OTP via ATM.

Is there any charge to register/update my mobile number via ATM?

No charges will be imposed for the mobile phone number registration for OTP.

Which ATM machine can I register/update my mobile phone number?

You may register your mobile phone number for OTP at any RHB ATM machines.

Can I register / update my mobile number via ATM after midnight?

Yes. You may register / update your mobile phone number for OTP via ATM from 12.30am 2.30am and 3.30am until 11.59pm.

Can I register / update more than one mobile phone number at ATM?

You may register more than one mobile phone number, however only the latest registered mobile number will be updated into the system.

Can I cancel my registered mobile phone number for OTP? If yes, how do I cancel?

You may cancel your registered mobile phone number for OTP via our Customer Care Centre or visit any nearest branch.

Why can't I register / update my mobile number successfully via ATM?

You are advised to contact our RHB Customer Care Centre at 03-92068228 (24 x 7) for further assistance. Alternatively, you may walk in to any RHB branches to register / update your mobile number accordingly.

Do I need to keep the ATM receipt after registering my mobile number for OTP?

You are advised to keep the ATM receipt after registering your mobile number for reference should there be any disputes raised.

What should I do if I still do not receive OTP even though I have registered / updated my mobile number successfully via ATM and already performed transactions online?

You are advised to contact our RHB Customer Care Centre at 03-92068228 (24 x 7) for further assistance.

Can I register / update mobile number via any RHB ATMs overseas?

You can only register / update your mobile number via any of RHB ATMs nationwide, including RHB Islamic branches.